What Our Customers Say

Please scroll through comments from our customers below...

T & M Horton
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T & M Horton

 

T&M Horton are a family run business that began back in 1975 with Father and Son Ted & Mick. The main bulk of the work was produce, moving later with both produce and machinery work. Sadly, Ted died in 2012 however, Mick took the decision to continue the family business and introduced his son Stuart. As work continued they made the decision to purchase a vehicle in 2014 which is when they first met Lee Smith and the Hanbury brand.

In 2016 Stuart sadly lost his father Ted, however decided like his father before him to continue the family business in honour of Ted and Mick (T&M Horton) Today they still operate moving produce and machinery and we were really pleased to hear from them when they decided to renew their vehicle. We have just supplied a replacement Volvo to the Horton Family. We think it looks pretty smart and it was real privilege to deal with Stuart his wife Zoey and mum Lynne. When asked how Stuart felt about taking delivery of his new vehicle he replied:

“Couldn’t ask for better service and we would buy from anywhere else"

Stuart Horton

Kirkpatrick Carriers
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Kirkpatrick Carriers

We have just purchased 3 DAF XF units from Hanbury Riverside, the trucks are of the highest quality and exactly how Lee had described them to us.  

They were serviced and delivered in the agreed time, and I have found all the staff that I have dealt with to be very helpful & professional, I am sure we will be doing business again in the future”.

Leigh Kirkpatrick

P&R Logistics
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P&R Logistics

Brian's driver travelled over from Ireland to collect his third vehicle from us. Brian purchases his vehicles from us without viewing, which in itself is a testament to us. We look forward to helping Brian out next time he requires a new vehicle Brian's driver travelled over from Ireland to collect his third vehicle from us. Brian purchases his vehicles from us without viewing, which in itself is a testament to us. We look forward to helping Brian out next time he requires a new vehicle
Powerclean Chemicals
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Powerclean Chemicals

I really couldn’t believe my luck! Finding the perfect truck for my company, Local, and at a very reasonable price. I’d never purchased a vehicle bigger than 7.5 tonnes So was a little daunted by having to find a truck that would fit the job. The Mercedes that we found at Hanbury was perfect. Zoe was so helpful, arranged for a test drive for one of my drivers. Zoe made all the arrangements with my finance company and also helped me with contacts at Mercedes.

Hand over was quick and easy, staff and everyone I met on site were extremely nice and professional.

Thank you so much.

Graham

W Morris & Son
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W Morris & Son

Paul Morris is a returning customer who travelled from Pembrokeshire to purchase his truck. When talking to Paul he explained to us that he trusts Lee and knew he would have just the truck he needed. We look forward to seeing him next time he updates his vehicle. Paul Morris is a returning customer who travelled from Pembrokeshire to purchase his truck. When talking to Paul he explained to us that he trusts Lee and knew he would have just the truck he needed. We look forward to seeing him next time he updates his vehicle.
N T Robinson
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N T Robinson

Everything I was told it was and more, quick turnaround and fantastic service, really happy

Mr Alaa and Sons Ltd
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Mr Alaa and Sons Ltd

Mr Alaa became a new customer to Hanbury this year collecting their first two trucks in July. Since then we are pleased to have supplied a further two vehicles assisting in the expansion of Mr Alaa and Sons growing fleet.

Steve, Mark and Thomas Bayley
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Steve, Mark and Thomas Bayley

Like many people who read CM I have for a long time been aware of Lee Smith and the enviable reputation that precedes him within the world of commercial vehicle sales and although I still have not had the pleasure to meet him, all the positive testimonials credited to Hanbury Riverside gave me the confidence to buy a used truck from them over the phone unseen till collection and from that experience I can only echo the sentiments of the many people who have previously purchased trucks and left glowing testimonials,  for me to continue in the same vein would seem futile so this is our story of collecting our Volvo FH GTXL 500 Dual Clutch from Hanbury Riverside

Like a lot small businesses the acquisition of a new truck is a big deal, big enough to get three generations up and out at 04.00 Saturday morning to ensure we arrived at the impressive H R retail site as arranged at 08.30 to discover a line-up of late model trucks with factory white cabs with two eye catching exceptions, a tasty looking black 6x4 750 FH and the Stunning red truck we had come to collect sat on pole position ready to go, which in itself is a plus as I no doubt many will have tales of waiting for vehicles buried behind other stock that takes an age to dig out

My grandson Thomas the proverbial three-year-old going on 33 was out of the car and straight over too what he christened “Big Red” and claimed it as “My truck “which was quite fortuitous as it saved any disappointment had it not been the truck we had come to collect

We were met by Stuart who hosted the handover for us, after a quick once over on the truck we discovered a minor problem with a piece of rogue interior trim which is not your usual find on a Volvo however there was no excuses of it's a used truck what do you expect or being made to feel you are being picky as it is a two year old truck and you should expect there be some wear and tear, there was no hesitation the tools were out and the item was replaced no quibble and in a manner that their reputation is built on as having the ability to ensure complete customer satisfaction

Paper work completed and off we went and the whole transaction was as easy and straight forward as it reads the only disappointment was for Thomas who thought we should go back next weekend for the black FH, a lad with good taste in trucks but I'm afraid my pockets are not that deep

Oh and he is not too impressed that Big Red is no longer red after we had it wrapped but he has not relinquished his claim on it as being “My Truck”

 

Steve, Mark and Thomas Bayley visited Hanbury Riverside Ipswich September 2019

TDJ - Ipswich
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TDJ - Ipswich

We are pleased to have supplied TDJ with his latest addition to his fleet. Here is what the customer thought of his experience....

"Thank you for the quality service to put a newly acquired lorry on the road in just over a week from first visiting the new site"

Kind regards Terry 

Hanbury Riverside
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Hanbury Riverside

We are very proud to now be part of the Asset Alliance Group. Here is a photo of our latest Daf XF 530 Demonstrator, it looks fantastic. Our vehicles all have a very high specification for the benefit of both the operator and the drivers. We tailor make each vehicle to suit the customer exactly.